Support
Before you write
Most problems have a known answer:
TroubleshootingSymptom-by-symptom, starting from which LED is unhappy.CompatibilityWhether your meter can work at all.Serial consoleWhat the device says it is doing, in plain text.
Contact
Email: support@ziggymeter.atlassian.net
To get a useful answer on the first reply, include:
| Item | Where to find it |
|---|---|
| Firmware version | System → Software version |
| What you expected, and what happened | — |
| Diagnostic report | System → Diagnostic → |
| Meter log | Enable System → Diagnostic → Log meter transmission, then read the meter to grab the log from the USB serial console |
Firmware releases
New firmware is published at https://fw.ziggymeter.com, together with index files for Zigbee2MQTT and zigpy/ZHA so your coordinator can find updates by itself.
See Firmware upgrade.
Security reports
If you believe you have found a security vulnerability, please email support and say so in the subject line. See Security.